Read 2,000 open-ended answers in the time it takes to make chai.
Insight Miner groups open-ended answers into themes, scores sentiment and finds which themes drive your key metrics. Every theme links back to the original answers, so researchers can check the evidence, merge, split and rename before anything reaches a slide.
- to theme 5,000 answers
- ~90 sto theme 5,000 answers
- themes traceable to answers
- 100%themes traceable to answers
- sentiment scale
- -1 to +1sentiment scale
- Delivery took too long31%
“45 minutes for 2 km, every time”
- Prices went up24%
“Same biryani, ₹60 more than last year”
- Food arrived cold18%
“Packaging doesn't hold heat”
- Found a better app offer15%
“Free delivery above ₹199 elsewhere”
- Other12%
“Moved to a new city”
Drivers of churn
What's on this part of the wall
Automatic theming
Answers are clustered into clear, named themes with shares and counts. Works across English, Indian languages and mixed Hinglish replies.
Sentiment you can audit
A score from -1 to +1 for each answer and theme, with the exact wording that drove it highlighted.
Key driver analysis
See which themes move NPS, satisfaction or churn the most, by segment, city or customer type.
Researcher in control
Merge, split and rename themes, move individual answers, and lock a codeframe to reuse in the next wave.
Evidence on every theme
Click any theme to read its source answers. Quote cards can be pinned straight into a report.
Cross-tabs on themes
Treat themes like any other variable. Cut them by demographics, channels or quota groups.
How it works
- 1
Collect
Run a survey in Capermind or upload answers from any other tool as a CSV or Excel file.
- 2
Mine
Insight Miner proposes themes, sentiment and drivers, usually in under two minutes for 5,000 answers.
- 3
Review
Refine the codeframe, check quotes, and publish the themes to dashboards and reports.
Respondent privacy and how we use AI
- Respondents are told who is asking and why, and take part only with their consent.
- Anonymous surveys stay anonymous. Personal details are removed before AI analysis where possible.
- Interview recordings need participants' consent and are stored securely.
- AI themes are a starting point. Researchers review them, and every theme can be traced to the original answers.
- Response data belongs to the customer, is never sold and is never used to train models for other customers.
Good questions
How accurate is the AI theming?
Treat it as a strong first draft. Researchers can merge, split and rename themes, and every theme shows its source answers so accuracy can be checked rather than trusted blindly.
Is our data used to train models?
No. Response data belongs to you, is never sold, and is never used to train models for other customers.
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